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Tag：delivery pizza tomato topping Pizza Hut 2021-07-30 09:49
A woman was rushed to hospital after she ate a delivery pizza with the wrong toppings, she claims.
Kerry Cook says she had to go to A&E with a swollen face after suffering the reaction to tomato - despite having asked the high street chain for a BBQ topping.
The 24-year-old care worker had already returned one delivery pizza after it arrived with a tomato topping, she claims.
But when she started eating the replacement, she realised it was the same, Kerry has said.
The Southampton woman says she's annoyed after receiving no apology and only being offered a voucher.
"I just don't see how they can get the order wrong twice," she said.
"You couldn't even tell it was tomato base because I had extra cheese on it.
"They didn't even seem apologetic. It was my favourite restaurant to go to. I'm too hesitant to go there now because what if it happens again?"
Kerry had made the order from a local Pizza Hut to celebrate her dad's birthday.
But when it arrived she claims she discovered it was tomato based, despite specifically asking for BBQ due to her tomato allergy.
After phoning the eatery, staff had told her they would send out a new pizza.
When Kerry answered the door to the delivery driver, she claims she was told it was BBQ.
However, Kerry says she then ate two slices, only to find out that the pizza had tomato in it.
The pizza eater's dad took her to hospital via the shop, where they relayed the issue to the manager.
The family claim Kerry was in hospital for around five hours, and didn't leave until the early hours of the morning.
Following the incident, Kerry's dad Ray phoned the takeaway and spoke to the manager, who is said to have apologised and offered a voucher.
He added: "It was very dangerous. It was an insult when he saw her and all they're saying is they're very sorry.
"They don't accept how serious it was. If they're going to be that lackadaisical, I wouldn't like someone else with certain allergies to go through the same thing with them."
A spokesperson for Pizza Hut Delivery said: "We treat any risk to our guests extremely seriously and we continually review our internal food safety processes and training.
"Following this incident, we have been in touch with the customer and are fully investigating the situation.
"A full breakdown of all of our menu items and ingredients is on our website to ensure our guests can easily access allergen and ingredients information."
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